Return Policy

 

Defective Garments

Every GAFY product is hand inspected before being shipped to our customers;  however, there are times that a defect escapes notice during inspection.  If you have received a garment that has any material defect, GAFY will replace your purchase free of charge.  YOU are responsible for shipping the product back to us;  however, we will refund the original shipping charges to cover your expenses. 

 

For all defective products, GAFY will only exchange for a defect-free replacement.  GAFY will not refund the purchase price of the shirt.

 

If you are unsure whether your problem would be considered a material defect, please go to the Contact Us page and send us a note with a detailed description of the issue.  (Make sure to include your original order number and choose "Return Request" as the subject.  We will respond with full details about your options.

 

Upon receiving your defective garment, GAFY will inspect and verify the defect(s).  If no defect is found, GAFY will not honor any replacement and will only ship garment back at customer's expense, once credit card authorization is obtained.  If customer does not authorize shipping charges, GAFY will NOT ship garment back.

 

BE SURE YOUR GARMENT IS, INDEED, DEFECTIVE BEFORE SHIPPING BACK TO GAFY.

 

Please refer to Return Rules for full details on how to send your return and receive your replacement shirt.

 

GAFY Mistake

If the shirt you receive is not exactly what you ordered (and appears on your confirmation), GAFY will replace your purchase free of charge.  YOU are responsible for shipping the product back to us;  however, we will refund the original shipping charges to cover your expenses. 

 

For all GAFY fulfillment mistakes, GAFY will only exchange for a defect-free replacement.  GAFY will not refund the purchase price of the shirt.

 

Please refer to Return Rules for full details on how to send your return and receive your replacement shirt.

 

Unsatisfactory Garments

GAFY realizes that there are many reasons why a customer may be unhappy with their purchase--some of which have nothing to do with the quality of the shirt or design imprint.

 

If you have received a GAFY product that IS what you ordered, has NO material defect, yet it just leaves you unsatisfied, GAFY offers in-store credit.  This in-store credit will be equal to the original price of the shirt, minus a $8 restocking fee on the original garment.  Original shipping charges will NOT be refunded, and the customer is responsible for returning the product to GAFY.

 

In the event you find no products for which you would like to exchange your originally ordered shirt, GAFY offers a refund of the purchase price minus a $10 restocking fee.  Original shipping charges will NOT be refunded, and the customer is responsible for returning the product to GAFY.

 

Once you are certain you want to return your non-defective shirt for a refund or exchange, please see Return Rules (below) for full details about your options.

 

Return Rules

ALL the following requirements must be met for ALL returns.  Failure to do so may result in a delay or refusal of your return.

 

Please Read Before Proceeding:

• All items must be returned within 45 days of the purchase date.

• Some return items are subject to a restocking charge per the rules detailed above.

• Returned items must be UNWASHED and UNWORN.  If the product fails to meet this condition, your return will NOT be accepted and we will NOT ship your product back to you.

• All returns must include a completed copy of the GAFY Return Authorization email.  To obtain your Return Authorization, you must go to our Contact Us page and fill out the form.  Choose "Return Request" as the subject in order to obtain a Return Authorization form.  Include as much detail as possible describing your reason for returning your GAFY product.

• A Return Authorization form will be emailed to the address provided with details regarding your return options as described above.  You must fill out this Return Request form and email it back to GAFY at returns@gafy.com.  GAFY will subsequently provide you with a Return Authorization Number.

• All returns must include the Return Authorization Number and a printout of the original order confirmation.  If you do not have the original confirmation, please go to our Contact Us page and fill out all the information.  Let us know you are requesting your original order number and confirmation in the comment field provided.